Watford Man and Van Privacy Policy
This Privacy Policy explains how Watford Man and Van collects, uses, stores and shares personal data relating to its customers. It applies to all Watford Man and Van customers in our service area, whether you contact us for a quote, make a booking, or otherwise use our services. We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
Watford Man and Van is the data controller in relation to the personal data we collect and process about you. This means that we determine the purposes and means of processing your personal data when you use our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us or use our services:
Identification and contact details, such as your name, address, collection and delivery addresses, and other relevant contact details you provide for the purpose of the service. Booking and service information, such as the date and time of your move or transport, type and quantity of items to be moved, property access information, and any additional instructions or notes you provide. Communication data, such as information contained in your enquiries, quotes, messages, feedback, complaints, and any other correspondence you send to us. Payment-related information, such as the amount charged, payment method type and transaction details. We do not store full card details; payment is processed through third-party payment processors. Technical and usage data, where applicable, such as basic information about how you access or interact with our website or online quotation tools. This may include anonymised or aggregated usage data and log information.
We generally do not seek to collect special category data, such as health information, and we ask that you do not provide such information unless it is strictly necessary for the performance of the service and you choose to share it with us.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, through online forms, through messaging services or in person to request information, obtain a quote, confirm a booking or provide feedback. We may also collect data when you provide details required for invoicing or payment.
We may receive limited personal data about you from third parties where you have given them permission to share your details with us, for example from referral partners or comparison services that you have actively used to request moving or transport quotes.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases:
Contract: We process your personal data where it is necessary to enter into and perform a contract with you, including providing quotations, confirming bookings, delivering our services and handling payments. Legal obligation: We may process your data where needed to comply with legal or regulatory requirements, such as tax, accounting and record-keeping obligations. Legitimate interests: We process your data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests include managing and improving our services, responding to enquiries and complaints, and ensuring the security of our operations. Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications where consent is required. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide you with quotes, manage your bookings and deliver the moving or transport services you have requested. To communicate with you about your enquiry, booking, changes to your booking, or issues related to the service. To process payments, issue invoices and manage any refunds or adjustments. To respond to your questions, feedback or complaints and to improve our customer service. To manage our business operations, including record-keeping, auditing and internal analysis. To comply with legal and regulatory requirements. To send you service-related notices and, where permitted or with your consent, limited marketing communications about our services or related offers you may find useful. You may opt out of marketing communications at any time.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers acting as data processors who support our operations, such as payment processors, cloud storage or document management providers, and IT or customer management system providers. Professional advisers, such as accountants, legal advisers and auditors, where necessary for the provision of their services to us. Public authorities or law enforcement agencies, where we are required to do so by law or in response to valid requests.
When we use third-party service providers acting as processors, we ensure that appropriate contractual and organisational safeguards are in place to protect your personal data and that they only process your data in accordance with our instructions and the law.
International Transfers
Where any of our service providers or systems involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, to provide a similar level of protection to your personal data as in the UK.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting or reporting requirements.
In general, customer and booking records are kept for a period that allows us to answer queries, handle potential complaints and comply with tax and accounting obligations. After the applicable retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and contractors who have a business need to know it and are subject to confidentiality obligations, using secure systems for data storage and payment processing, and regularly reviewing our security practices.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Watford Man and Van customers in our service area, subject to certain conditions and limitations. Your rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to access a copy of the personal data we hold about you. Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data relating to you. Right to erasure: You may request that we delete your personal data where there is no valid reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected. Right to restriction of processing: You can request that we restrict the processing of your personal data in certain circumstances, such as where you contest its accuracy or object to our processing. Right to data portability: In some cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where this is technically feasible. Right to object: You have the right to object to processing of your personal data where we rely on legitimate interests as the lawful basis and your particular situation gives rise to an objection. You also have the right to object at any time to the use of your personal data for direct marketing.
If you wish to exercise any of these rights, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise your other rights.
Complaints and Supervisory Authority
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office or another relevant supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updates will be effective from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
